FIND, WIN and GROW YOUR CUSTOMER RELATIONSHIPS WITH MICROSOFT® DYNAMICS CRM
Microsoft® Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships. Zuna Inc. delivers and specializes in providing specialized services, Microsoft ®Dynamics CRM works with Microsoft® Dynamics NAV and Microsoft® Office to streamline processes across an entire business on one technology platform - The Microsoft® platform.
CUSTOMER SERVICE IS AS IMPORTANT AS YOUR PRODUCT
People expect bad goods and poor service. Give them products that don’t work or are of poor quality and they are not surprised. As long as the abuse isn’t any worse than they expected, they’ll be back for some more. They’re not upset, it’s normal to be treated this way right? Do a survey and you’ll find that clients in any industry state they are “satisfied”. The truth is their expectations are so low and because nobody else is doing any better they relate this to good customer service? True customer service covers all of a customers’ needs and expectations. Utilize Microsoft® CRM to track customers’ needs and expectations and rise above the norm. Provide GREAT customer service and increase your SUCCESS!
Effectively managing the customer lifecycle – from marketing to sales to service – is critical to every company’s profitability and growth.
Features Included:
Market
Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
Sell
Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.
Deliver
Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics CRM provides a comprehensive customer service solution that is familiar to users and completely customizable to match your support process.
Benefits Include:
• Increases operational efficiencies
• It’s familiar to your people - It looks the same and works the same as other Microsoft® products
• It reduces training time (quicker ROI) and ensures high user adoption
• It frees up time to focus on what matters most: your business
• Role Tailored user experience enables your people to easily perform tasks and access information relevant to them
• It offers workflows to eliminate manual, inefficient processes
• Eliminates unnecessary marketing spend
• It allows marketers to create targeted lists and integrate campaigns with direct selling teams
• It enables automation via online marketing programs
• Increase employee productivity due to tight integration with broader suite of Microsoft® products Microsoft® Dynamics ERP simplifies access to data with familiar Microsoft® tools, including Microsoft® Office Excel®, Microsoft Windows® SharePoint® Services and Microsoft® Office SharePoint Server)
