Purchasing Manager

1. Could you save money by establishing better terms with suppliers if you were able to expedite your payment process?
2. Could the ability to allocate additional costs such as freight or insurance to purchase line items help you to understand the fully loaded item cost, make better-informed supplier choices, and more accurately price items?
3. Do you frequently have to expedite purchase orders to meet routine fluctuations in customer demand?
4. When dealing with wrong or damaged goods, are you wasting time and resources compensating for those items and in turn increasing carrying costs while the goods are reallocated to inventory or returned to the supplier?
5. Do ad-hoc purchase requests that require multiple approvals cause delays that impede your ability to fill customer orders quickly?
6. Are you missing opportunities to reduce costs because you are not identifying the best sources of supply and taking advantage of discounting opportunities?

  Receiver

1. Could your cumbersome and time-consuming return process be jeopardizing customer satisfaction?
2. Could you reduce errors and exception handling in your receiving process if you had the ability to automatically credit sales invoices and Return Merchandise Authorizations (RMAs) when you receive returns?
3. Could you reduce holding costs and improve warehouse operations if you could more efficiently return items to the main warehouse?
4. Do you receive components or inventory across multiple distribution centers, warehouses, or service centers?
5. Could you expedite the return process and better meet customer needs if you could link returns with replacement sales orders in one automated process?
6. Do you receive goods in an order-by-order environment where you need to enable warehouse employees to handle the put-away process for the entire order without accessing the original order?
7. Could you increase warehouse efficiency if, when receiving multiple orders on the same shipment, you had an overview of all the order’s line items, allowing them to be integrated with the receiving process when employees put away received goods?

  Order Entry Clerk

1. Do you reduce accuracy and waste time by manually entering duplicate sales order information into multiple systems?
2. Do you jeopardize your customer service levels and sometimes fail to meet customer expectations because your invoicing process takes too long?
3. Do you encounter errors in the order-entry process due to the need to manually enter exceptions and manually fulfill back orders?
4. Do you use promotions to increase sales and improve customer satisfaction, with promotional pricing for a subset of customers for specific line items or for a specific campaign during a designated time period?
5. Do you need to track special handling fees and other costs or pass them along to individual customers?
6. Do you need to track warranty dates, expiration dates, or lot and serial numbers through either time or usage for all or selected customers or items?

  Shipper

1. Does overpromising order delivery dates sometimes prevent you from meeting customer expectations?
2. Could you better meet customer needs with the ability to predict inventory shortages and proactively communicate with customers about the effect on their outstanding orders?
3. Could you more cost-effectively ship consolidated orders based on predefined routes or shipping agents?
4. Is manual intervention necessary with direct, drop, and multiple shipments, costing you overhead and in some cases causing you to not meet customer requirements?
5. Could you simplify and streamline warehouse shipments by providing only the relevant information needed to enable your warehouse workers to efficiently pick order by order?
6. Would you like to partial ship or stage pick and have a cross-dock process in place?

  Warehouse Operations Manager

1. Could the ability to create, modify, and manage separate kit bills of material and automate kit pricing streamline your shipping and order fulfillment processes?
2. Do you see an opportunity to reduce inventory carrying costs and simplify the annual physical inventory process?
3. Could your warehouse staff handle more productive tasks if your put-away and pick-pack-ship processes were more flexible and optimized to reduce delays and handling or to increase accuracy?
4. Do you see an opportunity to more effectively manage costs and handle processes across a multisite distribution network?
5. Do you need to enable employees, such as salespeople needing samples or demonstration units, to take items from the warehouse using your standard warehouse processes?
6. Would a warehouse shipment document or pick worksheet that enables your warehouse staff to pick multiple orders with shelf information effectively support your warehouse operation process?
7. Do you plan to improve your warehouse operations through optimizing the process rather than the physical warehouse space and layout?
8. Do your warehouse operations require you to have bins organized by zones, with efficient cross-stocking and replenishment processes?
9. Do you need to avoid manual data capture in the warehouse, or do you compete in a dynamic market where you must accurately meet tight order fulfillment rates?